What are the delivery times?
Orders are usually dispatched within 1-2 business days.
Delivery typically takes 3-7 business days depending on your location.
Shipping & returns
Find answers to the most common questions about delivery, returns and exchanges.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.
You can click the link to view the latest logistics updates.
Do you offer free returns?
We accept returns within 7-30 days after you receive your order (the exact period depends on your region).
Items must be unused and in their original packaging.
Return shipping costs may vary by country and reason for return.
How do I start a return or exchange?
Please contact our customer service with your order number and reason for return.
We will send you detailed instructions and, if applicable, a return label.
What should I do if my parcel is delayed or lost?
If your parcel has not arrived within the estimated delivery time, first check the tracking information.
If there is no update for several days, please contact our support team and we will help you contact the carrier.
Can I change the shipping address after placing an order?
If your order has not yet been shipped, we can usually update the shipping address.
Please contact us as soon as possible and provide the correct address information.
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